How to deal with challenging behavior in the speaking test?

In the OET speaking test, the candidates are faced with a role player who plays the part of a difficult relative or a patient.

The role players can be frustrated, anxious, angry, demanding or reluctant.

The marking criterion utilized by the examiners in the speaking test evaluates how you respond to the emotions of the role player. There are three steps you can take to assist yourself in responding to it in an effective manner.

These steps are mentioned below:

·         You need to acknowledge the emotions of the role player

·         You need to explain your feeling or situation

You have to tell the benefits of cooperating with you